| It is no secret that air travel complaints are on a | | | | and other airline issues. |
| steady rise since the late 90s. Why? There are | | | | Because of constant cost cuts, many airlines are not |
| several reasons why airline complaints are on the rise. | | | | adequately staffed at all. Unfortunately this causes |
| However, some of the more common airline | | | | more disgruntled passengers, who are willing to sue |
| problems are directly as a result of rising customer | | | | the airline in small claims court. |
| dissatisfaction. | | | | Airline companies are in a bad position. With shrinking |
| Airlines make most of their money from corporate | | | | profit margins, increasing costs, and essentially |
| America, and business travel complaints are only | | | | operating under net losses year after year, there are |
| going up over time. Will this lead to boycotting air | | | | clearly very deep airline issues that go beyond just air |
| travel? I doubt it. You are not going to drive from | | | | travel complaints. |
| New York to Los Angeles for a meeting are you? | | | | How can airlines avoid these issues? By responding to |
| Business travelers understand this, however this does | | | | customers promptly, and being honest with their |
| not mean they do not have rights to file airline | | | | responses. Anything short of that spells trouble for |
| complaints when necessary. | | | | an already struggling industry. |
| Business travel will keep on until we have companies | | | | Many business travel complaints do not end up in |
| located all over the world - and as economies | | | | small claims courts. Business travelers do not bother |
| expand, business travelers will continue to flock from | | | | to sue the airlines. Why? They are usually too busy. |
| one end to another. Unfortunately, many travelers | | | | Most don't even know where to start. But for |
| experience airline mistreatment here and there. | | | | someone who wants to go this route, there are |
| Sad as it is, it just goes with the territory. Some miss | | | | resources available to walk them through the process |
| big events, client meetings and other important | | | | and ensure a successful settlement of their airline |
| aspects of their business due to delays, cancellations | | | | problems. |