| domestic promises, •Quick Refund Guarantee | | | | communications, and interactions for web sites, |
| •Zero Cancellation Fee & Instant Cancellation | | | | intranets, and extranets. |
| •Best Fare Guarantee •Secure Online | | | | - Free Visa Assistance – The team of experts |
| Transactions •Free Visa Assistance •Partial | | | | help customers with the formalities of applying for |
| Payment Facility New Delhi, June 8, 2010: Yatra.com, | | | | their visa without charging any additional service fee. |
| India's leading online travel company, today | | | | The customers just need to book ticket to any |
| demonstrated its commitment by striving for the | | | | destination and the customer executives will assist |
| highest level of customer services and rolling out | | | | them with the whole process. |
| "The Yatra Promise". "The Yatra Promise" will | | | | - Earn Yatra Miles – As a part of its loyalty |
| guarantee hassle-free travel with a slew of services, | | | | programme, a customer can earn a certain number |
| making the entire ‘Yatra experience' memorable. | | | | of points on every confirmed flight or hotel booking |
| | | | | on The points can be redeemed for discounts on any |
| keeps its promise! - Guarantees Best Airfare - is | | | | other travel product. |
| offering best deals including International airfare sale | | | | "We at not just offer the best travel deals of the |
| where one can book an international flight and be | | | | industry but also have the ability to surprise and |
| assured of the most competitive fare price. If any | | | | delight the customer by anticipating their prospective |
| other company is offering a better fare, then Yatra | | | | needs. ‘Yatra Promise' showcases our assurance |
| will match the same. | | | | to offer best travel deals while sustaining the best in |
| - Assured Refund within 72 hours – assures | | | | class service", said Dhruv Shringi, Co founder & |
| refund on cancellation within 3 working days after | | | | CEO, |
| receiving the request. If the refund is not being | | | | Since its inception in 2006, has been a company, |
| processed within the specified time, then a gift | | | | which not only adapts the latest technology, but also |
| coupon worth Rs 250 will be given to the customer. | | | | focuses on product and service innovation. This can |
| - Zero Cancellation fees – will not charge | | | | be well estimated by the fact that in the last couple |
| ‘Yatra Cancellation Fee' of Rs 160 for online | | | | of months Yatra has introduced several new services |
| cancellation and Rs 310 for the cancellation of offline | | | | such as flexible payment facility across product |
| requests. | | | | categories, best price guarantees on holidays, cash |
| - Instant Cancellation – Customers can get the | | | | back on companions travel and the upgraded free |
| cancellation processed instantly by initiating it online | | | | travel card. ‘Yatra Promise' is yet another |
| through the ‘My Bookings' section - Secured | | | | initiative to instill trust and confidence of the |
| Transactions – Yatra.com's payment gateway is | | | | customer in the company thereby ensuring a long |
| VeriSign Secured and assures secure e-commerce, | | | | lasting relationship. |